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You
may find the answers to your questions in our section below, if
you are still unsure please dial 0800
279 0456
or email
us. We will be happy to help.
Q.
What happens if the equipment doesn’t work on delivery?
Part
of our Rental Agreement is a formal Acceptance Certificate, which
you sign only when the equipment has been delivered and is working
to your satisfaction. Only then do we pay the supplier and your
Rental payments commence.
Q.
We know it is possible to rent equipment, but what about software,
installation, training or other ‘intangibles’?
All
reasonable items that form part of the initial ‘investment’ in the
equipment can be included in the Rental contract. This may include
items from more than one supplier. For example, new kitchen equipment
may require building, electrical and plumbing services from separate
contractors. All these items can be included as part of a single
rental arrangement.
Q.
We understand that there is a minimum term, but what happens if
we want to keep using the equipment?
We
will contact you a few months before the minimum term is due to
expire. If you would like to keep the equipment, providing it is
safe to do so, this can be easily arranged and usually at a substantially
reduced rental. Precise terms depend upon the renewal period sought
– Just Ask-Ed!
Q.
If we found that we no longer needed the equipment, are there penalties
for early settlement?
There
are no ‘penalties’ as such, but you would be required to pay the
balance of rentals remaining for the minimum term. However, there
would be a discount given for the early repayment and we would also
share with you any benefit that we may obtain from any re-renting
or sale of the equipment.
Q.
Over what period can I spread the rental - can I rent PC's over
a ten year period?
We
would look to agree with you a suitable rental period related to
the expected useful life of the equipment and set a term within
the expected useful life of the equipment being rented.
Q.
What about maintenance and repairs?
In
a basic rental, you are responsible for all repairs and maintenance
necessary to keep the equipment in good working order. You are free
to make direct arrangements for a maintenance programme or we will
be happy to include any maintenance charges in with the rentals
and pass these on to the maintainer on your behalf.
Q.
I’ve heard that the rentals may go up if tax rates change – is this
right?
This
can be a common clause in rental contracts, but all of our rental
contracts offer fully fixed payments. Once signed, you have absolute
certainty of costs for budgeting purposes.
Q.
Do we need to have our own bank account?
Our
normal method for the collection of rentals is by monthly or quarterly
direct debit from your own "full" bank account. However, if your
school or college uses the LEA for banking facilities, the rental
payments may be made via the LEA and typically payments would be
made quarterly or annually.
Q.
What about VAT?
Rental
payments are subject to the addition of VAT, but are based upon
the pre -VAT cost of the equipment. Therefore, you suffer the VAT
only once.
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